Enhanced is excited to announce a transformative change in their business structure, designed to deliver an even more comprehensive and seamless experience for clients.
Historically, Enhanced has operated through two silos: Infrastructure, specialising in IT support, cyber security, and cloud; and Solutions, focusing on Business Central ERP, CRM, and workflow automation. While both have excelled independently, the company recognises that clients need a more integrated approach to their technology.
In response to this, Enhanced is unifying their Infrastructure and Solutions departments into a single, cohesive operation. This strategic merger will create a true one-stop shop for all IT and business system needs, enabling clients to access the full range of expertise.
The restructuring involves:
- Merging Support teams so that the existing specialist 24/7 Infrastructure Support team and Solutions Architects and Support Engineers can see the bigger picture and identify ways to not only resolve immediate issues but also add longer-term value to customers with pre-emptive and proactive improvements. Enhanced gets to know their customers and acts as a partner, with the key being understanding how clients’ businesses operate. This team merge enables support teams to respond quickly to requests while moving to more macro value-add thinking, supporting the company’s mantra of technology for better business performance.
- Streamlining and consolidating service delivery, rather than treating Infrastructure and Solutions projects as separate deliveries.
- Moving to one helpdesk for customers, rather than two. Part of Enhanced’s mantra is making IT easy for customers, and this change streamlines clients’ ability to interact with the company.
- Offering specialist Accounting & Inventory Management System services to Infrastructure clients, as Enhanced expands their Solutions offerings from complex Tailored ERP to also provide core pre-set packages on fixed timescales for businesses looking to implement foundational systems quickly.
This unification comes at an exciting time of growth and innovation at Enhanced. The company is delighted to announce the promotion of Mike Blunden to Chief Operating Officer. In his new role as COO, Blunden will oversee all operational aspects of the business, ensuring Enhanced maintains high standards of service delivery while driving forward their integrated approach.
Alongside these structural changes, Enhanced is introducing pre-configured Business Central packages, making Microsoft’s powerful ERP solution more accessible to businesses of all sizes. These carefully designed packages will help clients establish robust financial management systems, supporting their growth and commercial success from day one. The aim is to make all services available and applicable to all clients, to truly cater for all IT needs.
“This transformation represents a significant step forward in our mission to be the South’s premier technology partner,” says James Cripps, CEO of Enhanced. “By bringing together our Infrastructure and Solutions expertise, we’re not just simplifying how clients work with us – we’re streamlining our ability to deliver comprehensive, innovative solutions that drive real business value. We’re making IT even easier for our clients.”
The unified Enhanced will continue to serve businesses throughout Dorset, Hampshire and the surrounding counties with the same commitment to excellence that has defined the company for thirty years, now with an even stronger capability to support all clients’ complete technology journeys.