Home > Events > How great are firms at turning enquiries into business? The Professional Services Client Journey Report – insights and actions with insight6

25/05/2022

How great are firms at turning enquiries into business? The Professional Services Client Journey Report – insights and actions with insight6

Event Details

**Open to all Dorset Chamber members**

An online event with insight6 on Wednesday 25th May. Join us for 9.45am registration with the event due to finish at 10.30am.

Customer experience (CX) has never been more important to professional services firms. Customers’ expectations are rising, and the pandemic has transformed the way many clients expect to deal with service providers, including a greater emphasis on remote and online contact expectations.

In 2021 insight6 carried out their most ambitious research study, assessing the CX of professional services firms across the UK. The survey uncovered a huge range of fascinating insights and some examples of excellent CX, but there were also many areas in which firms are letting themselves down.

In this session Richard Knight will provide deeper insight into the data, the main areas for development and top tips to help Dorset Chamber members deliver the best customer experiences in 2022 and beyond.

Event Location

Event Cost

Members: £0, Non-Members: £0

Event Date & Time

25/05/2022, 9:45 AM – 25/05/2022, 10:30 AM
Book Now

To book on to this event you will need your Dorset Chamber username and password. To get your password enter your username (this is your email address) and submit. A link to reset your password will be sent to your email.

If you are not a Dorset Chamber member and would like to join click here otherwise please complete the registration process when making a booking.

Please login if you are a Dorset Chamber member to receive your discounted member rate.

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