Clients do not come first. Employees come first. Take care of your employees and they will take care of your clients.” (Richard Branson)
According to the polling organisation Gallup, in any given business or organisation 25% of the staff are ‘engaged’, 60% are disengaged and 15% are ‘actively disengaged’.
Beyond This Business Coach, Peter Radford, says, “I find that most businesses invest far too much time and money into trying to address the underperformance of that bottom 15% when the real key to boosting your outcomes lies with the 60% in the middle. If you could shift just 20% of those into the ‘engaged’ category what would that do for your business?”
We are creatures of habit. And the prevailing culture of any company either reinforces negative habits/atmosphere or generates positivity and growth. If the majority are engaged then the culture of the whole organisation shifts.
“There’s a tipping point,” says Peter, “in the culture and atmosphere of any company or team. Once that point is reached and the momentum lies with the engaged rather than with the energy-suckers, productivity and effectiveness go through the roof.”
If you want a different outcome, you’ve got to get your staff on a different track!
(Peter Radford works with businesses and leadership teams to help them break through their glass ceiling to reach new heights).