Get Closer to Your Customers
Jul
From Customer Care surveys, typical response rates can lie anywhere in the region between the 5% to 30% range – Courtesy of Smart Survey
Why is this so low and what benefit does it bring you?
Most feedback requests are generic tick responses, scoring 1 for low or 5 for high, responses based on how we see our businesses, which is a highly subjective view. And what information do they bring to you? Precious little perhaps.
If customer satisfaction is important for you, and it should be, there is definitely a better way. So if you want to know more, book an initial 15 minute call here BOOK TIME WITH ME where we can have a conversation to see if and how we could work together, and potentially drive your meaningful customer survey returns closer to 80%.
Sandler will provide you with comprehensive guidance and training to get you closer than ever before.