Home > Dorset Chamber News > TDSi Appoints New Customer Care Advisor

TDSi Appoints New Customer Care Advisor

Posted on: 22/05/2018

Integrated security manufacturer TDSi is pleased to announce the appointment of its new Customer Care Advisor, Abbey Trudgett. Abbey’s role is to support TDSi’s customers with purchasing products, managing returns and supporting them throughout the ordering and delivery process.

TDSi’s Managing Director, John Davies commented”, ‘Customer Care is a vital part of our business, so we take pride in providing an excellent level of service. With a wealth of customer-focussed and sales experience, I am delighted to welcome Abbey to the TDSi team.”

Abbey joins TDSi from a sales and retail background, where she honed her customer care skills. Abbey commented, “I very much enjoy the hustle and bustle of interacting with and helping customers, so my new role at TDSi is a perfect fit! It is very rewarding to see TDSi’s solutions in use worldwide and I am looking forward to helping our customers make the most of our products and services.”

Her new role offers fresh and varied challenges, as Abbey added, “TDSi offers exciting technology in a highly dynamic industry. With a lot of different project needs in various vertical sectors, it’s always exciting to see what new customer requirements we can help with each day.”

Abbey concluded, “With orders coming in rapidly via the phone, email or online, we play a crucial role in ensuring these are processed quickly, accurately and efficiently, to ensure customers get what they need, when they need it. There is a great satisfaction in providing the best customer service and I look forward to further developing our relationships with our customers.”

For further details on TDSi please visit: www.tdsi.co.uk or phone +44 (0)1202 723535.

About TDSi

Established in 1982, with its global head office in Poole, UK and a regional office in Noisy-le-Grand, France, TDSi has been at the forefront of the access control and integrated security management market for over 35 years. TDSi’s diverse and comprehensive product range encompasses Access Control Systems, Biometric Readers, Security Management software, IP CCTV Video Management Software. The portfolio can be easily integrated into other security and BMS applications and can be deployed at businesses and organisations of all sizes and types. TDSi is also proud to integrator with some of the leading manufacturers in the security industry, including Milestone, Hanwha Techwin, Panasonic, Ela Soft, SimonsVoss, Assa Abloy and Texecom.

With customers all around the world, millions of people every day rely on TDSi cards to gain secure, reliable access to installations.  ISO9001 accredited, TDSi’s access controls range from standalone products to networked and integrated systems for all sectors.  The company has customers across a wide range of areas including: Healthcare, Finance/Banking, Education, Transportation, Ports and Airports, Utilities, Industrial and Commercial/Retail.




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