Improve your effectiveness, by developing skills and techniques to manage others with greater confidence and authority, leading to improved organisational performance.
What will I learn?
This workshop covers:
The difference between aggressive, passive and assertive behaviours
How to communicate with authority and impact
How to motivate, delegate and manage more effectively
How to say No assertively
How to get people to listen to your ideas
How to deal with anger, conflict and how to keep calm
How to deal with difficult people
Who is the training suitable for?
This course is ideal for anyone in a role (team leader/supervisor) that involves managing and getting the best from others. Also, experienced managers who have not received any formal assertiveness training will also benefit from this workshop. Those on an Apprenticeship programme will also find it useful training.
Training provided by:
Skills & Learning Adult Community Education