This workshop will give you a flavour of why customer experience is so important and where to start in developing the customer success strategy for your business.
What will I learn?
In this session you will:
1. Learn why you will need to make customer experience a priority and fast!
2. Learn some of the key steps needed to ensure customers will engage with your business and set you apart from your competitors.
3. Develop a clear understanding of CX to help drive retention of your existing customer base and engage new customers.
4. Initiate your 2020 CX plan for customer success.
Who is the training suitable for?
This event is suitable for business owners and leaders looking to take customer experience in their organisation to a new level and drive sales through service in 2020.
Training provided by:
insight6 - Customer Experience Specialists