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Hosted By: Ali Franklin

ITIL Foundation V4

Training Details

Recognised internationally as the best practice to IT Service Management
It is a 4 day course
Assessment is a one-hour exam comprising 40 multiple choice questions

What will I learn?

- Purpose, objectives and scope of service design and processes
- Service transition bringing value to the business
- Incident, problem, event and access management
- Service desk function and request fulfilment
- Roles and objectives of IT operations control and facilities management
- Continual service improvement approach
- The Deming cycle and 7 step improvement model

Who is the training suitable for?

Those who manage either internal or external IT operations who are responsible for providing an efficient and effective service utilising service level agreements.

Training provided by:


Event Location

Access Point, Northarbour Road

Event Cost

Price: £948

Member Price: £876.9

Event Date & Time

30/03/2020, 09:00 am
Book Now

To book on to this event you will need your Dorset Chamber username and password. To get your password enter your username (this is your email address) and submit. A link to reset your password will be sent to your email.

If you are not a Dorset Chamber member and would like to join click here otherwise please complete the registration process when making a booking.

Please login if you are a Dorset Chamber member to receive your discounted member rate.

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