In a recent article, Head of HR Services Nathan Andrews looked at the benefits and details of workplace investigations (read it here).
However, one area that he didn’t cover was the steps involved in an investigation.
So, in this article from Nathan, you’ll find a detailed breakdown of the entire process, from appointing an investigator to making an informed decision at the end of the procedure.
What are the steps of a workplace investigation?
1. Appointing an Investigating Officer
The first step when a disciplinary or grievance matter arises is to appoint an investigating officer.
Their role is to establish the facts and gather evidence as soon as possible before memories of events fade.
Related: How to conduct Disciplinary Procedures – Advice for Employers
2. Gathering Evidence
Next, the investigating officer will collect witness statements where appropriate and keep written records for future reference.
This includes maintaining copies of all statements, notes taken during the investigative process, original handwritten notes, and any other relevant documentation brought to their attention.
3. Considering Special Circumstances
As part of the investigation, the investigating officer will identify any special circumstances that need consideration.
This includes personal or external issues affecting performance or conduct and investigating any mitigation or explanations provided by the employee.
4. Ensuring Fair Treatment
Fair treatment is a must.
As the employer, you will need to verify that the standards applied to the employees involved in the investigation, whether they are defending an accusation or not, are acceptable and that no-one is unfairly singled out.
This will be an important consideration for any professionally trained and qualified investigator.
Related: The Dos and Don’ts of Workplace Investigations
5. Informing the Employee
If an investigation meeting is held solely to establish the facts of the case, the employee should be informed that it is not a disciplinary meeting.
How long can a work investigation take?
Click here to read the full article.