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Member Charter

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Customer Charter

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Working Together

We ask that you treat the Dorset Chamber team with politeness and respect at all times. If you have been pleased with the service you have received from a member of our team we would encourage you to let us know about it.

Members are asked to pay their invoices for membership and or services in a timely manner. Please advise us of any change to your contact details or business activity as soon as they occur.

About us


Our team and offices are available from 8.30am to 4.30pm Monday to Friday. At all other times there is an answer phone service and we will respond in the morning of the next working day. Support can be available earlier or later by pre-arrangement. 

You can reach us by email, social media, telephone or by visiting the office.

Please note that if you are visiting us, we have parking outside of our office including a disabled car parking space. Access to the office is via two short flights of downwards stairs. If you are a wheelchair user or have limited walking ability, please notify us in advance of your visit and alternative meeting arrangements can be made.



We are committed to providing you with high quality services and to improving the range and quality of services available to you. If you have any ideas or suggestions on how we could improve our offer, we’d love to hear about it.

We are driven by your needs and issues, so any actions we agree with you will be followed through by us. Alternatively we may signpost you to the most appropriate services to meet your business needs. 


We hope you never have cause for complaint, but should you ever feel we have not delivered what we agreed then please raise the issue with your main contact at Dorset Chamber so that we can resolve the issue as quickly as possible.

Alternatively please contact us with details of your complaint to sarah.milton@dorsetchamber.co.uk. All complaints will be thoroughly investigated and we will respond to you accordingly. If you are still not satisfied with the outcome please write to Ian Girling, Chief Executive, who will respond to you within 5 working days.