Customer Engagement Workshop

Event Details

Get closer to your customers to create a stronger competitive advantage

Dorset Chamber has partnered with Runway Growth Consulting to bring you an interactive workshop that shares four techniques to help you understand your customers better.

In this ever-increasing competitive and noisy world, cutting through to engage, service and retain customers has never been more difficult. 

This unique workshop will provide four innovative techniques that you can take back to the workplace, including empathy mapping to create customer personas, how to conduct web user testing with real customers - a technique used to identify how to improve sales/ enquires from your website. You’ll also learn how to utilise customer journey mapping to help you excite your customers and understand the heuristic evaluation an academically verified process that will help you to conduct competitor analysis.

This event will be delivered by a team that has supported a range of well-known leading brands and will be beneficial for businesses of 25 people plus where digital is critical to growth.

If you’re looking to effectively navigate through the noise and competition in today’s market to truly understand and engage with your customers, then make sure you book your place at this event.

For our events we are encouraging our guests to car share to reduce our carbon footprint for events. If you would like to be added to the Car Sharing List for this event, please email Kat on events@dorsetchamber.co.uk