The last four months have been a constant roller-coaster in the world of travel and holidays.
Ally Case from Travel Counsellors who specialises in leisure holidays says: “I spent the first few weeks of the crisis thinking my business was going to die, endless days full of holiday cancellations, rebooking for later dates and obtaining refunds for my customers. A lot of families looking forward to holidays in Disney World, Florida and the Caribbean at Easter had their dreams taken away from them. Fast-forward four months and although far from over there are little green shoots starting to appear.”
“After the initial few weeks reflection, the coronavirus situation made me realise that there was no point in worrying about all the things I could not control and instead I decided to focus all my energy on the things I could control, such as communicating with my customers and making sure that I was here for them at the end of the phone. I continued to stay visible to all my customers whilst still remaining relevant to all that was happening, I regularly posted and, still do, on social media sites to encourage my followers to engage with me and gave, and continue to give, regular updates on the situation, even helping people who had not booked their holidays through me.” added Ally.
Travel Counsellors is a of one of the best companies in the business, with a 5* rating on Trust Pilot and in a recent survey carried out by MoneySavingExpert.com voted as the best travel company for taking care of customers throughout the Covid-19 crisis.
For more information or advice call 01202 375180 or 07796 001159 or click www.travelcounsellors.com/ally.case