The Ageas team based in Bournemouth has won the Large Contact Centre of the Year Award in last night’s 2019 UK Customer Experience Awards.
At the ceremony at Wembley Stadium the team of 600, who service Rias and Ageas direct customers, were recognised for the changes they’ve made to improve service to customers.
These practical changes included redesigning roles to be more effective, removing industry norms like bonus schemes and targets, allowing contact centre staff to take time with each customer and examining every process to make sure it serves our customers well.
Ageas also won the silver award for its customer centric culture at last night’s Customer Experience Awards.
Caroline King Director Sales & Service, Ageas UK said: “I am so proud of the team for the work that they have done to make insurance easy for our customers. They work hard to ensure our customers receive the same exceptional service whether they choose to interact with us by telephone, social media, Livechat or via the website and I’m delighted this work has been recognised by the prestigious UK Customer Experience Awards.”