Staff at Lexus Poole are celebrating following the results of Auto Express magazine’s driver power survey, which ranked UK Lexus retailers as the best in Britain for ‘unparalleled customer service and satisfaction’.
With an overall score of 90.23 per cent, Lexus was the dominant player in the survey, taking first place in the categories for dealership facilities, staff courtesy, communication, the promptness with which work is carried out and the availability of courtesy cars when needed.
The results were based on the opinions and experiences of thousands of motorists who look to retailers to provide an excellent, trustworthy service and value for money.
Adrian Chapman, general sales manager at Lexus Poole is delighted with the results. He said: “We’re thrilled with Auto Express’s survey results. Customer satisfaction is at the forefront of everything we offer and it’s great to have our hard work and dedication recognised. We’re committed to continually improving the customer experience and it’s great to hear that our efforts are being noticed by our customers.”
Reporting the results, a spokesperson for Auto Express, said: “Lexus has maintained its position while rival manufacturers have moved up and down the rankings over the years. Courteous staff go the extra mile, with excellent communication, workmanship and unsurpassed service. Clearly this VIP treatment means owners are more than happy with the value for money they’re getting.”
Lexus was also named Best Manufacturer in the Auto Express Driver Power Survey, and ranked top place in the Premium Large SUV and Premium Mid-size SUV categories with the RX 450h and NX 300h respectively. The NX further excelled as the survey’s top model overall for reliability and build quality.
Adrian added: “The Lexus showroom will be undergoing a significant refresh from October 2018, bringing in the latest Lexus corporate identity. While the work is in progress the Lexus showroom will move next door where Westover Jaguar was previously. Rest assured both new and used car sales and servicing will be unaffected and the works will be completed this side of Christmas.’’
To view the Lexus range please visit the Poole dealership on West Quay Road or visit www.westovergroup.co.uk/lexus